Search Results

Best Match Date Posted
Close
Expand All
Results: 7
Properly Exposing the Need for a Service Contract

Properly Exposing the Need for a Service Contract

In this video, Trent White with the Automotive Training Academy by Assurant, reviews techniques to effectively expose clients to the need for a service contract based on a major buying motive in today’s market.

January 6, 2022

Trial Closes: Impact by Design

Trial Closes: Impact by Design

In this video, Dwayne Wiggins from the Automotive Training Academy by Assurant talks about the differences of soft and hard trial closes and how they can impact a sale.

December 2, 2021

How to Respond to a Customer

How to Respond to a Customer

In this video, David McKellar from the Automotive Training Academy by Assurant will discuss the difference between a statement, a question and an objection. Your ability to respond appropriately to each of these 3 responses from a customer can affect your sales results.

November 4, 2021

Who Moved My Cheese?

Who Moved My Cheese?

In this video, Trent White from the Automotive Training Academy by Assurant references the story “Who Moved My Cheese” and how it relates to the auto industry.

October 7, 2021

4 Steps to Take Now that Will Benefit Sales Later
Remaining Non-Confrontational

Remaining Non-Confrontational

In this video, Trent White with the Automotive Training Academy by Assurant explains how to take a professional approach to being non-confrontational.

September 2, 2021

F&I Saboteurs: Part II

F&I Saboteurs: Part II

In a previous tip, Dwayne Wiggins from the Automotive Training Academy discussed two F&I saboteurs that reside in the overall sales process. Idle time for the customer and rushing through the process to accommodate a false time expectation. Unfortunately, those are not the only ones that may be negatively impacting the customer experience. Here are 3 additional saboteurs to be on the lookout for.

March 4, 2021

a Bobit media brand

Create your free Bobit Connect account to bookmark content.

The secure and easy all-access connection to your content.
Bookmarked content can then be accessed anytime on all of your logged in devices!

Create Account