Just like the aching back and dirty hands that come with gardening, the bad parts in the F&I office will last a short time, but the benefits can last a long time. Whatever the topic and no matter how painful or how much we dread it, we probably need to do it anyway.
July 30, 2020
If you treat a customer with empathy and respect, you will have created a customer for life. Use these three tips to get out of your own head and into theirs.
July 30, 2020
Following a few simple recommendations puts a dealership one step closer to a solid, defensible compliance strategy.
July 21, 2020
Amidst all the chaos, believe in yourself and your talent, learn from the challenges, and stay positive. Just like the phoenix who rises from its ashes, we can also become better and stronger on the other side of this.
July 15, 2020
While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.
July 9, 2020
While the processes necessary to complete digital remote deliveries have been available for a while, dealers were slowly transitioning from paper-driven to digital. Coronavirus has accelerated that transition in many dealerships.
June 23, 2020
Today’s reality is presenting us with both challenging times as well as countless possibilities. Success is reserved for those that dare to prune their process to assure future growth in skills and profits.
June 23, 2020
We’ve all heard scary stories of identity theft and the stolen cars resulting from it. We need to slow down to speed up and use all the tools in our arsenal to prevent identity theft.
June 2, 2020
Kicking the trade is an old-school tactic employed by unscrupulous sales people, sales managers, and F&I managers. Being aggressive and going after every possible deal, while employing a deceptive practice to finalize the sale is simply not worth the risk.
May 26, 2020
What is your F&I process filled with? Two ingredients will always drive acceptance levels, customer satisfaction, and overall profits: trust and value.
May 26, 2020
A clean office will create a sense of structure, and our industry is too regulated for you not to stay organized. With a few organizational tips, you can go from good to great.
May 19, 2020
Do you know how to vet a paystub for legitimacy? These 10 tips can help you catch the phonies.
May 13, 2020
Eliminating inconsistent efforts and replacing them with intentional and consistent ones is one of the secrets of those that reach the top levels of success in the F&I office.
April 23, 2020
Putting together the recipe for success isn’t as hard as it might seem with the right ingredients.
March 17, 2020
We should call it transaction compliance, rather than F&I compliance.
March 17, 2020