Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.
October 2, 2019
For its new Total Ownership Experience Awards, J.D. Power looked at results from its five iconic automotive studies to determine which automakers do the best job overall of satisfying customers through the different stages of vehicle ownership.
January 25, 2018
Sales trainer reviews the five fundamentals that separate mediocre salespeople from the true professionals.
March 7, 2017
Although transaction times at dealerships are improving, there are still roadblocks in the process that are holding dealerships back from reliably achieving transactions times below the one- and two-hour mark, according to a survey fielded by eLend Solutions.
November 29, 2016
The dealership will utilize GoMoto’s HUBs, large-format kiosks and mobile software, combined with Market Scan’s application to personalize a consumer’s buying experience.
January 19, 2016
Strong numbers, a happy, productive staff and investments in the community propelled Serpentini Chevrolet of Strongsville (Ohio) to F&I Dealer of the Year honors.
November 18, 2013
Meeting customers in the showroom might not be for everyone, but the benefits often outweigh the negatives. Training expert provides his take.
October 1, 2010
It's definitely easy to get wrapped up in all of the negatives these days. F&I trainer provides a head-clearing lesson and reveals the five factors every F&I manager should be focused on.
November 1, 2009
F&I managers should know what is expected of them based on their pay plans. Emphasize percentages and CSI rather than just total dollars.
December 1, 2005
It only takes a few subtle improvements in your F&I approach to achieve a huge jump in your numbers.
December 1, 2004
Organization and disclosure are essential when paperwork can make or break a deal.
October 1, 2004
Pay plans that directly promote dealership objectives such as high CSI scores or minimal contracts-in-transit can work wonders toward meeting those goals.
September 1, 2004
Those first few seconds with the customer can mean the difference between success and failure.
August 1, 2003