The ’90s Called. They Want Their Presentations Back.
Are you still rolling out the old NASCAR close? F&I insider says F&I offices need to get with the times and ditch those ‘Buy it now or bad things will happen’ pitches.
April 4, 2018
Are you still rolling out the old NASCAR close? F&I insider says F&I offices need to get with the times and ditch those ‘Buy it now or bad things will happen’ pitches.
April 4, 2018
EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.
November 16, 2017
Sales trainer reviews the five fundamentals that separate mediocre salespeople from the true professionals.
March 7, 2017
A new study from Cox Automotive found that warranties and service contracts are keys to service retention. To realize that benefit, the study recommends that dealers allow car buyers to research service contracts before they step into their stores.
July 27, 2016
Customers aren't coming back to their dealerships for their repairs, according to Cox Automotive's 2016 Maintenance and Repair Study. It shows that more vehicle owners are choosing to go elsewhere because they feel they'll get a better price.
March 24, 2016
The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.
March 16, 2016
For the second year in a row, EFG took home awards in three categories during the 10th annual Stevie Awards for Sales and Customer Service. The awards were handed out during a March 4 gala at the Paris Las Vegas.
March 8, 2016
An Ohio-based general agent believes the F&I industry is ignoring a paradigm shift and a chance to deliver what consumers really want: a better experience.
November 25, 2015
Eyewitness Surveillance announced the launch of a beta program for three products designed specifically for dealerships.
June 17, 2015
The magazine’s resident F&I trainer says F&I pros need to exchange the mantra of ‘always be closing’ for ‘always be connecting.’
June 2, 2015
Auto/Mate Dealership Systems has released a free eBook to help dealers increase customer loyalty and generate higher profits in 10 simple steps.
April 9, 2015
F&I trainer says that making the process all about the customer creates a buying environment that no amount of selling can create.
January 20, 2015
Dave Kreuser has stemmed the tide of turnovers at Zimbrick Acura by making employees, rather than customers, his top priority.
September 15, 2014
New research from AutoTrader.com shows that the “dealership experience” and “customer handling” are leading factors that determine where consumers make their purchases.
January 30, 2014
After using independent reps for more than two decades, the dealer management system provider creates an internal sales force to work directly with dealers.
October 8, 2013
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