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Results: 10
Recapturing Lease Customers Will Be Critical as Auto Dealers and Lenders Navigate Downturn
J.D. Power 2020 Customer Service Index Study

J.D. Power 2020 Customer Service Index Study

Coronavirus Fallout: Vehicle service customer satisfaction Improves, but dealers should prepare for parts shortages and dissatisfied owners reports J.D. Power.

March 12, 2020

Annual Retail Sales Expected to Fall to 13.48 Million
November Sales Report Pushes 2019 Total Closer to 17M
Report: Spike in Wholesale Volume Hurts Pre-Owned Values
Ford Credit Tops All Finance Sources in Customer Satisfaction
Buick, Porsche Lead Latest Sales Satisfaction Index

Buick, Porsche Lead Latest Sales Satisfaction Index

J.D. Power analysts ranked Buick and Porsche highest among mass market and highline brands in its latest study dedicated gauging satisfaction and future loyalty among U.S. car buyers.

November 13, 2019

JDP: Sales Accelerate on Record-High Q3 Incentives

JDP: Sales Accelerate on Record-High Q3 Incentives

J.D. Power and LMC Automotive analysts predict that, despite a slow start to 2019 and a short September, third-quarter new-vehicle sales will rebound on the strength of a 6% increase in factory incentive spending.

October 1, 2019

SAAR Holds at 17M as June Sales Slip

SAAR Holds at 17M as June Sales Slip

U.S. dealers sold 2.6% fewer new cars and light trucks in June than in the same month a year ago, but standout performances in key segments kept the seasonally adjusted annualized selling rate above 17 million for the second straight month.

July 3, 2019

JD Power: Initial Quality Stalls After 4 Years of Acceleration