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4 Ways Training Improves Retention and Results

4 Ways Training Improves Retention and Results

Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.

October 2, 2019

Why Dealership Staff Fear Digital Retailing (and What to Do About It)
3 Steps to Address Opioid Addiction in the Dealership

3 Steps to Address Opioid Addiction in the Dealership

Opioid use and abuse among dealership employees can’t be tolerated, but termination is not the only answer. Attorney offers three tools American business owners are using to confront the opioid crisis in a compassionate and compliant way.

August 19, 2019

3 Steps to Scrub Your Customer Data and Sell More Cars
The Topic That Won’t Go Away: Loan Fees

The Topic That Won’t Go Away: Loan Fees

A North Dakota car buyer prevailed in a recent case involving loan (or ‘acquisition’) fees that reached the state supreme court, where the dealer was found to have failed to properly disclose the charge.

May 31, 2019

Q&A: Academia Is the Bridge to the Millennial Workforce
Learn to Listen and Listen to Learn

Learn to Listen and Listen to Learn

F&I pro offers a four-step process for dropping the bad habits your customers hate and building an experience that feels more like a productive conversation than a sales pitch.

November 29, 2018

So You Need a New Agent

So You Need a New Agent

AUL Corp.’s Bryan Nieves offers advice for dealers who are in the market for a new agent, including what to look for in an F&I training program.

November 8, 2018

You Need a Game Plan for a Flat Market
Empowerment Plus Training Equals Success
Save Our Summer Sale!

Save Our Summer Sale!

Heard has the five-step plan you need to salvage your slow summer sales season before the clock strikes midnight on Labor Day.

August 21, 2018

3 Ways to Improve Training in Your Store

3 Ways to Improve Training in Your Store

When managers demonstrate discipline in scheduling, preparing for, and delivering training, sales and F&I professionals develop the skills they need to meet and exceed their goals.

May 17, 2018

Q&A: Why You Mishandle Your Best Leads

Q&A: Why You Mishandle Your Best Leads

Digital Air Strike’s Alexi Venneri discusses the results of the company’s latest mystery-shopping study and how dealers can improve the timing and quality of their responses.

February 7, 2018

Your Dealership in 2018: Resolve to Innovate

Your Dealership in 2018: Resolve to Innovate

Learn how going mobile, rethinking social media, tracking customers, and exploring new apps and sales tools can bring true innovation to your dealership in 2018.

December 27, 2017

Hire Introverts to Increase Sales

Hire Introverts to Increase Sales

Today's car buyers are more interested in resourcefulness than sales pitches, and dealers are hiring sales professionals whose personalities reflect those needs.

December 26, 2017