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(Video) Timing F&I

Feeling pressure from management to shorten time spent in finance, a producer from California asks the magazine’s resident F&I pro how to shorten the needs-discovery portion of his process.

March 7, 2017

How to Lose a Customer

The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

March 7, 2017

Controlling the Conversation

His Madness is tired of all this new-age F&I talk. He calls on F&I managers everywhere to change the conversation by upping their game in three critical areas.

January 14, 2016