Ford Motor Credit is No. 1 in J.D. Power’s latest rankings of customer satisfaction with auto finance companies. Analysts say the metric is increasingly driven by the digital experience.
November 14, 2019
Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.
October 2, 2019
For its new Total Ownership Experience Awards, J.D. Power looked at results from its five iconic automotive studies to determine which automakers do the best job overall of satisfying customers through the different stages of vehicle ownership.
January 25, 2018
Sales trainer reviews the five fundamentals that separate mediocre salespeople from the true professionals.
March 7, 2017
Feeling pressure from management to shorten time spent in finance, a producer from California asks the magazine’s resident F&I pro how to shorten the needs-discovery portion of his process.
March 7, 2017
The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.
March 7, 2017
Although transaction times at dealerships are improving, there are still roadblocks in the process that are holding dealerships back from reliably achieving transactions times below the one- and two-hour mark, according to a survey fielded by eLend Solutions.
November 29, 2016
The dealership will utilize GoMoto’s HUBs, large-format kiosks and mobile software, combined with Market Scan’s application to personalize a consumer’s buying experience.
January 19, 2016
His Madness is tired of all this new-age F&I talk. He calls on F&I managers everywhere to change the conversation by upping their game in three critical areas.
January 14, 2016
Strong numbers, a happy, productive staff and investments in the community propelled Serpentini Chevrolet of Strongsville (Ohio) to F&I Dealer of the Year honors.
November 18, 2013
Meeting customers in the showroom might not be for everyone, but the benefits often outweigh the negatives. Training expert provides his take.
October 1, 2010
It's definitely easy to get wrapped up in all of the negatives these days. F&I trainer provides a head-clearing lesson and reveals the five factors every F&I manager should be focused on.
November 1, 2009
eMenus Automotive,TimeHighway, and Sterling Partners Limited joined forces to form Integrated Premier Automotive Customer Solutions (iPACS), a Web-based service menu with a service scheduling solution and optional Web-based call center and marketing solutions.
May 18, 2009
When it comes to F&I pay plans, don’t be surprised by what you get. Compliance auditor breaks down eight commonly used pay-plan objectives and provides his take on how they impact a dealership’s goals.
May 1, 2009
F&I managers should know what is expected of them based on their pay plans. Emphasize percentages and CSI rather than just total dollars.
December 1, 2005