The service customer/service department relationship is built on trust. If your customers don’t trust you to be open, upfront, and honest, they won’t trust you with their business. When you increase your efforts to improve communication throughout the service process, you build trust with your customers and boost your bottom line.
October 1, 2021
Automobile sales in September are forecast to slow for the fifth straight month, as tight inventory, high prices take a toll on the industry.
September 27, 2021
Current inventory levels rest at a 31-day supply for U.S. dealers, reports Cox Automotive subsidiary vAuto.
September 21, 2021
The slowing auto market will lead Cox Automotive to revise downward its full-year new-vehicle sales forecast.
September 8, 2021
August will be a fourth consecutive month of slowing sales and looks to be coming in even lower than our forecast of 1.2 million, a 9% decline from August 2020.
September 2, 2021
The frenzied sales fever that pushed new car sales to record heights is cooling, with demand for pre-owned vehicles returning to more normal levels.
July 15, 2021
The way people want to buy cars has changed, and those changes are here to stay. Here are a few ways dealerships can lean on their auto dealership software to appeal to today’s consumer shopping habits.
July 8, 2021
A majority of dealership leaders – approximately 65% – report they plan to increase the total number of employees in the dealership this year.
June 22, 2021
Automakers reported impressive monthly results, showing increases that ranged from 40% to 70% compared to unit sales during the pandemic.
June 3, 2021
Wholesale used vehicle prices have increased 37% over the past 20 weeks and used retail prices rose 15% since the end of 2020.
June 3, 2021
vAuto reports vehicle inventories dropped to 2.24 million vehicles in April, representing a 44-day supply.
May 19, 2021
The Cox Automotive Industry Insights team is forecasting a sales pace of 16.5 million in April, down from the surprise 17.7 million in March, but a healthy number nonetheless.
April 28, 2021
Look for further data updates as the Cox Automotive Industry Insights team dives into the results and shares insights on average transaction prices, fleet performance, CPO sales, inventory levels and more.
March 3, 2021
In today’s dealership environment, strong data is the play. But keep in mind, it’s not just technology, it’s about the dealership experience.
February 25, 2021
Auto sales activity likely slowed in the final days of January, notes Cox Automotive's Chief Economist Jonathan Smoke, as consumer sentiment waned and heavy winter weather ran through major markets in the Midwest and Northeast.
February 3, 2021