Improving your dealership’s service experience is more than some fuzzy way of making your customers feel good. It’s a proven, quantifiable way of increasing your profits and today’s technology makes it easier than ever.
July 1, 2021
Self-selection tools can reduce your average turn, accelerate deliveries, and improve F&I production.
August 6, 2018
When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up the rest. F&I trainer John Tabar explains what that means in the F&I office in his latest F&I Tip of the Week.
June 5, 2018
Auto dealers tied for 12th out of 20 industries ranked in the eighth edition of Temkin Group’s Customer Experience Ratings. Ford and Mercedes-Benz dealers also earned top rankings.
April 12, 2018
Are you still rolling out the old NASCAR close? F&I insider says F&I offices need to get with the times and ditch those ‘Buy it now or bad things will happen’ pitches.
April 4, 2018
The partnership allows the dealership’s customers to work out while their cars are being serviced. It adds to a long list of benefits Boston Volvo currently offers, including 40 courtesy loaner vehicles, daily shuttles to Boston and Cambridge and complimentary Uber transportation.
October 31, 2017
‘Like I See It’ has already achieved best-seller status based on preorder sales. The book devotes chapters to margin compression, increased OEM control and financial reliance of their dealer partners, technology disruption and consumer preferences for digital retailing.
October 17, 2017
Finance teams of the future will be staffed with professionals whose goals align with those of the dealer and whose jobs are supported — not replaced — by new and emerging technology.
October 11, 2017
Top trainer lists four ways to build an interdepartmental culture that rewards customers while maximizing the opportunity for F&I product sales.
October 10, 2017
The new ‘customer experience management’ platform was designed to structure, organize and streamline the sales process and give sales managers a new performance-monitoring tool.
July 24, 2017
Focusing on CSI scores leads to missed opportunities to attract new customers and guarantee their loyalty.
June 9, 2017
After asking 10,000 U.S. consumers about their dealership experience, the Temkin Group found that the two manufacturers with the highest customer experience ratings were Toyota and Mercedes-Benz, according to Edmunds.com.
June 14, 2016
Are your penetrations stuck in neutral? Top trainer explains how adopting the F&I master’s mindset creates more enjoyable — and productive — presentations.
June 3, 2016
His Madness takes a look at the many reasons customers are left waiting to see the F&I manager after committing to a purchase.
March 30, 2016
F&I expert lists six moves F&I pros can make to improve the customer experience and increase production.
March 30, 2016
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