We’re just beginning to see the story of data privacy and big tech play out, and it’s important to stay aware of how market and economic dynamics, shifts in consumer behavior, marketing trends, and technology advances can impact your dealership.
June 10, 2021
We all know identity theft is running rampant across the nation, making it even more important for dealers to do their due diligence when it comes to the digital delivery process.
May 18, 2021
Implementing pricing guidelines is not a guarantee that the regulators will stay away, but properly implemented and managed, it should provide a plausible defense of your F&I pricing practices.
April 29, 2021
As we enter a new administration, dealers will need to continue navigating new sales processes while also reverting their attention to risk management and government regulators. Let’s take a look at the likely highest risk areas and discuss a plan to mitigate them.
April 14, 2021
Check your office, social media, and appearance to make certain you don’t accidentally put up a barrier.
April 13, 2021
If you do not have a CMS and continuous monitoring in place now, today is a good day to start.
April 6, 2021
We all know that terminating an employee may lead to a charge of discrimination. But it can happen at the other end of the employment lifecycle, too – the hiring process.
March 31, 2021
While we do not know what the political shift brought about by the last election cycle will do with any degree of certainty, the popular perception is that we can expect increased regulatory scrutiny.
March 25, 2021
Though in the marketplace for more than 40 years, the DOWC is not widely well understood, often leading to misrepresentation and inaccurate information about the structural, financial, and tax attributes of this entity type.
March 25, 2021
The documents that dealers use every day can be a danger that can be triggered by various contingencies.
March 17, 2021
Leading business analytics companies combine strengths to help customers empower risk decisions.
March 9, 2021
What do we do when a boss or co-worker gives us a deal that would make us participate in a bad act? Our choices define us, so we need to have the courage to do the right thing.
March 9, 2021
One of the most important things a dealership can incorporate is consistent processes, and that includes a defensible paper trail.
February 25, 2021
Expanded learning management system aims to strengthen compliance and improve employee retention.
February 16, 2021
The CFPB recently provided directions to the CEEA that will ensure consumer voices are heard throughout, and at every level, of the Bureau – from rule-making to COVID education to increasing racial equities to punishing bad actors.
February 11, 2021