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What’s Wrong with F&I Turnover
Do This, Not That!

Do This, Not That!

Here are two truths that reveal the concepts of a powerful process that moves customers and us.

May 12, 2022

Does that Make Sense?

Does that Make Sense?

How we interact with our co-workers and the customers in the F&I office can have a significant impact on our relationships, our effectiveness, the perception of us by others, our outcomes, and our income.

May 5, 2022

Service Strategies for Inventory Shortages

Service Strategies for Inventory Shortages

Implement a few smart service strategies to acquire cars and keep profits high when inventory is low. A lot has been said about the current inventory shortage—causes, effects, and predictions about how long it will last. But one aspect that has flown under the collective automotive retail radar is that many dealers are thriving now. These dealers are sourcing vehicles and staying profitable, despite facing the same industry obstacles.

May 1, 2022

The Customer Has Spoken: Examining the Annual Automotive Customer Experience Trends Study
Car Lease Options in a Chip Shortage Pandemic
Star Family of Dealerships Crowned 2021 F&I Dealer of the Year
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