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Results: 23
Examining the Bricks-to-Clicks Push

Examining the Bricks-to-Clicks Push

Tech vendors believe the industry needs to respond to customer dissatisfaction with the F&I process, but not everyone believes moving the process online is the answer.

October 4, 2016

Solving the CFPB Problem

Solving the CFPB Problem

The man who has led the NADA’s regulatory advocacy efforts since 2006 believes the tide may be turning in the CFPB’s attack on dealer participation.

August 28, 2015

Sizing Up the CFPB’s Threat

Sizing Up the CFPB’s Threat

The F&I Conference’s compliance panel offered up more questions than answers, but participants made clear the industry’s newest regulator has plenty of tools at its disposal.

November 19, 2013

Updating F&I

Updating F&I

Connecting F&I to the digital world was the talk at the annual dealer and lender conventions last month, and opinions varied on what the F&I office of the future will look like.

March 13, 2012

Clicking Into a New Reality

Clicking Into a New Reality

Is it time for change? All three keynoters at the magazine’s annual conference said the industry has no choice, and each offered his views on how it can happen.

November 1, 2010

Match Play

Match Play

Its competitors might be on the move, but so is RouteOne. F&I and Showroom goes one-on-one with the company’s chief executive to find out where it’s headed.

May 1, 2010

Technology Takes Center Stage

Technology Takes Center Stage

Dealers at the industry's annual get-together said the Internet will set the terms for the market's recovery.

April 1, 2010

What’s the New Normal?

With lenders in a better mood these days, could we see a return to normalcy? Well, not so fast. Consumers still need some TLC.

April 1, 2010

Rebuilding Floorplan Financing

Rebuilding Floorplan Financing

Despite signs of retail financing beginning to loosen up, dealer financing remains a major concern. It’s one of the reasons why the NADA is stepping up efforts to restart the market.

January 1, 2010

Downturn Opens Door for Technology

Despite the prospect of losing dealer customers, software makers see a silver lining in today’s economic downturn. In fact, some providers believe the recession will be the vehicle to the industry’s digital future.

May 1, 2009

It’s All About The Deal

You know, the more things change, the more they stay the same. As much as I wish I could claim to be the first to apply that phrase to the F&I office, I can’t. The credit must go to Julie Horns, an F&I pro I talked to for my technology story.

May 1, 2009

The Lines Are Blurring

I’m really going to need a therapist after this turnaround. Like everyone, I’m looking for that silver lining in every new market report or economic news, but nothing good seems to stick these days.

April 1, 2009

Future Hinges on Credit Availability

Dealers and industry executives address questions about the future of the auto industry and the U.S. economy at the 2009 NADA Convention and Expo.

March 1, 2009

Say Hello to Your New Customer

I asked the question several times while walking the show floor at the National Automobile Dealers Association’s convention in New Orleans. But it was obvious no one was ready to put their finger on when this economic crisis will turn the corner.

March 1, 2009

Finding the Right Solution

The Red Flag Rule will definitely be a hot topic at this year's National Automobile Dealers Association (NADA) convention. Here are a few questions to help you find the right solution.

January 21, 2009