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First Line of Defense

First Line of Defense

Karina Grile worked overtime to get Voss Auto Network’s stores in line with the industry’s newest rule — one that experts say could be a blessing in disguise.

January 1, 2011

Credit Platforms Revisited

Credit platforms revolutionized the F&I industry, connecting dealers to more finance sources than ever before. What’s next for these key F&I tools?

November 1, 2009

Seeing Red: What the FTC Wants From Dealers

After reading the Federal Trade Commission’s 17-page guide to “Fighting Fraud With the Red Flags Rule,” I think I finally understand why this newest requirement is so perplexing to many of you out there.

May 1, 2009

Red Flag Rules

Red Flags identified by regulators in final Red Flags Rule

January 21, 2009

The Red Flag Rule

Dealers will need to know how to react when a red flag is raised, and will have to document each situation.

January 21, 2009

Finding the Right Solution

The Red Flag Rule will definitely be a hot topic at this year's National Automobile Dealers Association (NADA) convention. Here are a few questions to help you find the right solution.

January 21, 2009

F&I Red Flags 101

A Red Flag is a pattern, practice or specific activity that indicates the possible existence of identity theft.

January 21, 2009

Deciphering Social Security Numbers

Federal regulators estimate that 4 percent of identity theft involves the stealing of Social Security numbers belonging to children. What dealerships need to realize is the perfect way to combat this is by simply examining those nine little digits.

January 21, 2009

Bringing the Magazine to Life

This year will be my third F&I Conference and Expo. Whenever I talk about the two previous shows, I can’t help but tell the story about how one attendee at the 2006 show raised his hand during a compliance workshop and said, “I’m afraid to go back to my dealership.”

July 1, 2008

Keeping the Matrix Tax Free

When people talk about the Internet these days, they say things like, “It’s leveling the playing field.” And just last month I talked about how a dealer used the Internet to verify a customer’s Social Security Number. What’s amazing to me is that not everyone was so hip to the Internet earlier this decade.

December 1, 2007

31 Reasons to be Worried

A post made on Oct. 2 on the magazine’s F&I Forum made me think, “What a great story of a dealer doing it right.” But that was before I talked to Mark O’Neil, CEO of DealerTrack, about something he discussed during his keynote address at the magazine’s September F&I Conference and Expo.

November 1, 2007