By providing customers with notifications about vehicle service, maintenance specials, recalls and more, dealerships are building lasting relationships with existing customers to improve retention.
April 5, 2021
Consumers and dealers alike have turned to digital retailing in spades as we all adapt to being virtual during these challenging times. Two digital experts sat down with AE to discuss the evolution of menu selling, the need to bridge the traditional F&I sales model with digital retailing, and best practices for agents.
August 26, 2020
Messaging apps, AI, and self-service customer support options such as adaptive FAQ’s with interactive guides have allowed retailers to scale down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.
August 10, 2020
Throughout history, futuristic autonomous vehicles have been featured in iconic movies and television shows as technology designed to assist. However, as this technology has evolved and the future of travel is decidedly pointing to autonomous services, there is still much debate on how the future of mobility and mass transportation will be impacted.
June 18, 2020