Q&A: It’s Time to Move F&I Online
Is it possible those who have resisted the move toward a fully online transaction were right all along? Take a hard look at the benefits — and limitations — of digital F&I.
December 18, 2019
Is it possible those who have resisted the move toward a fully online transaction were right all along? Take a hard look at the benefits — and limitations — of digital F&I.
December 18, 2019
A new sales and finance workflow has delivered higher profits, product sales, and customer satisfaction for Anchorage, Alaska’s Continental Auto Group — all without a single F&I manager.
December 11, 2019
Louisiana Automobile Dealers Association President Will Green believes the dealers in his state succeed by putting their customers and communities first and maximizing production — and emphasizing compliance — in the F&I department.
November 9, 2019
Dealer and long-distance runner Brian Benstock reflects on his nearly 40 years in the auto retail business, the challenges and opportunities in the New York market, and his efforts to drive his stores — and the industry — forward.
June 11, 2019
Two years ago, Chris Brown went looking for a way to facilitate sales, trade-ins, and financing for car buyers who prefer to shop online. Today, his Seattle-area Subaru dealership is doing just that, and he says the experience he and his team deliver is just as ‘stress-free’ as ever.
May 7, 2019
As director of corporate compliance for John Elway’s three Colorado stores, Lori Church’s rare combination of F&I acumen, a law degree, and unflappable confidence have helped her group achieve new levels of success.
April 9, 2019
Phil Hellstrom believes work/study programs can help dealers keep their best people on staff while raising the automotive industry’s profile in a near-zero-unemployment job market.
March 20, 2019
General manager and self-described ‘Toyota guy’ Nick Waddell led Peterson Toyota of Sarasota (Fla.)’s foray into digital retail and says the dealership, its staff, and its customers are all benefiting.
February 7, 2019
Software experts Jason Barrie and Marie Knight share advice for dealers and F&I professionals seeking new ways to drive production and enhance customer service in a department whose future is difficult to predict.
November 8, 2018
AUL Corp.’s Bryan Nieves offers advice for dealers who are in the market for a new agent, including what to look for in an F&I training program.
November 8, 2018
In the first of a series of F&I Think Tank webinars, attorney Eric Johnson offered a wake-up call to dealers and F&I professionals who thought the industry won a decisive victory over the Consumer Financial Protection Bureau when the federal agency’s auto finance guidance was rescinded in May.
June 26, 2018
Steve Ewing loves the car business, and he is willing to try any new program, tool or process that will help Atlanta’s Wade Ford keep pace with the changing demands of car buyers.
March 16, 2018
Troy Good and Jeff Snowden didn’t invent paintless dent repair, but they helped take it national, and their efforts have paid off for dealers in hail-prone states from North Dakota to Florida.
March 12, 2018
Industry Summit’s executive panel convened to discuss and debate the effects of Hurricane Harvey, the status of the used-car and subprime markets, the GM mandate, and the digitization of the F&I process.
December 4, 2017
F&I and Showroom traces the history of paintless dent repair with Troy Good, president and CEO of Nobilis Group Inc., home of the Dent Zone brand.
September 18, 2017