The service customer/service department relationship is built on trust. If your customers don’t trust you to be open, upfront, and honest, they won’t trust you with their business. When you increase your efforts to improve communication throughout the service process, you build trust with your customers and boost your bottom line.
October 1, 2021
To be the better, more profitable dealer, know your products.
September 28, 2021
Training expert shares how improving digital presence, sales skills and F&I presentations impacts sales.
September 16, 2021
With strategies in mind, dealers will be better equipped with the right participation program and F&I product portfolio to meet the needs of their business strategy.
August 17, 2021
Record-breaking buy/sell activity might trim the total number of automotive dealership owners, but it will brighten the future for those left behind.
August 9, 2021
Kerrigan Advisors’ Founder Erin Kerrigan predicts unprecedented buy/sell activity through 2022.
August 2, 2021
How F&I participation can help dealerships survive the next wave of economic impacts.
July 15, 2021
As the point of sale becomes more fluid, F&I considerations have moved further upstream. Opportunity abounds in the F&I landscape if dealerships understand their F&I performance.
June 24, 2021
As a manager it’s your job to make the sales team want to keep up with their daily tasks by challenging them to come up with creative ways to accomplish tasks without making it seem like a chore.
June 15, 2021
Automotive analysts offer a breakdown of recent findings and prescribe how dealers can utilize data to differentiate themselves and stay a step ahead of the competition.
June 2, 2021
In most cases, individuals underperform because they weren’t set up for success. At the end of the day, only you can decide whether trying to salvage the relationship will be worth the effort.
May 28, 2021
With inventories of cars and trucks in much shorter supply heading into holiday weekends like Memorial Day, this summer may look very different. Pent up demand makes it critical for dealers to be even more targeted in finding potential shoppers.
May 24, 2021
It’s more essential now than ever to capture customers as they’re starting the car buying process, and the first impression is happening online. It’s time to make sure yours is the best it can be.
May 17, 2021
In order to excel in this profession, you must be a great listener, who asks all the right questions, and remembers that everyone is a prospect.
May 6, 2021
If more dealers sold VSCs to their own customers, it would be extremely effective in re-directing this marketplace back to dealerships, which is where these products historically were sold.
May 4, 2021