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Maintaining Business Growth in Times of Crisis

Maintaining Business Growth in Times of Crisis

Crisis management planning seems like a foreboding and thankless task to many business owners and managers, but 2020 taught us that we need a crisis management plan.

February 24, 2021

Understanding and Profiting from Reinsurance

Understanding and Profiting from Reinsurance

Reinsurance helps dealers increase profits, but your plan needs checks and balances. Done correctly, reinsurance puts you in the driver’s seat and headed towards a more secure, profitable future.

February 11, 2021

Trainers in the Spotlight: Learning From 2020 to Succeed in 2021
Mapping the Customer Journey

Mapping the Customer Journey

To meet and exceed modern consumer expectations at each step of the buying process, develop new techniques and use technology to help them discover, learn, and be validated in their decisions along the way.

January 25, 2021

Q3 2020 Finance Trends Demonstrate Automotive Industry’s Resilience
How Credit Technology Can Empower Your Customers 
Serve – Help – Solve

Serve – Help – Solve

Learn to effectively serve, help and solve, and increase your personal performance and that of your team while building lasting relationships in and outside of the store.

January 7, 2021

Embracing Online Auto Retailing: From Start to F&Inish

Embracing Online Auto Retailing: From Start to F&Inish

Online auto retailing is here, it’s vital, and it’s valuable — This expansion has to include evolution in the online F&I presentation to ensure the full scope of revenue opportunity is being captured.

December 22, 2020

An Interview with Lloyd Trushel

An Interview with Lloyd Trushel

AE sat down with Trushel recently to get some insight into his experiences in the world of automotive and uncover the secrets behind a successful career in F&I.

December 9, 2020

Where Do Good F&I Managers Come From? 

Where Do Good F&I Managers Come From? 

If you haven’t had good luck in hiring F&I managers from other dealerships, you may want to consider developing a bench for F&I managers. With a plan and some patience, you may find you have a “good one” already working for you.

November 30, 2020

Everybody is Your Friend, You Just Haven’t Met Them Yet
Data-Driven Tips For Selling to Customers from Gen Z to Baby Boomers

Data-Driven Tips For Selling to Customers from Gen Z to Baby Boomers

While age and demographics can give you a good starting point for selling, they won’t tell you everything. Knowing more about your customer is a major advantage as customers become more accustomed to not only personalization, but the speed and convenience it affords the sales process.

November 19, 2020

Do You Have What it Takes to be a Closing Junkie?

Do You Have What it Takes to be a Closing Junkie?

Closing deals is both a state of mind and a consequence of well thought out actions. The power lies in the salesperson that focuses their laser vision onto the next person entering the dealership.

November 10, 2020

Credit Unions Helping Dealers Weather COVID-19

Credit Unions Helping Dealers Weather COVID-19

Credit unions, and dealerships alike, felt the pandemic's brunt. By working together, mutual customers are more advantaged than ever because of a shared goal to service them better.

October 26, 2020

The Squirrel Doesn’t Get All Its Nuts from One Tree