The Customer Has Spoken: Examining the Annual Automotive Customer Experience Trends Study
The automotive industry's most in-depth and longest-running study of its kind reveals what today's consumers want.
April 29, 2022
The automotive industry's most in-depth and longest-running study of its kind reveals what today's consumers want.
April 29, 2022
Inventory shortages have vehicle lessees re-evaluating their end-of-lease options.
April 29, 2022
As the country charges toward widespread EV adoption what obstacles remain in its path?
April 6, 2022
One thing is for certain, no longer is work just work — it’s work with a purpose.
April 4, 2022
Hopefully, supply chain issues will resolve sooner rather than later, but until they do, dealers can take the time to prepare for some inevitable downstream repercussions.
March 28, 2022
The Cox Automotive Service Industry Study finds that as dealerships leverage technology to enhance the customer experience, they can capture more service market share.
January 18, 2022
Even if new vehicle inventories remain lower than average, it’s important to promote other avenues to build revenue so that customers remain loyal when inventories eventually return to more normal levels.
December 15, 2021
The "this is the way we've always done it" mindset infects every industry, and auto dealerships are not immune. Using PO systems and getting rid of checks is not a new idea, but it's been surprisingly slow to catch on.
December 14, 2021
Days-to-turn for used retail listings have slightly increased and now sits just above 38 days, which is still lower than what is typically expected.
November 30, 2021
As the automotive industry spins its wheels waiting for chips, analysts say the road to correcting the chip shortage won’t clear until at least 2022.
October 21, 2021
Research highlights how to get customers to return after the sale.
October 21, 2021
Overall, the data shows encouraging signs for the automotive finance market.
October 12, 2021
How electric vehicles will spark new opportunities in dealerships ready for change.
October 5, 2021
Auto dealers around the country are now leveraging advertising to attract cars and trucks, in addition to the shoppers themselves.
September 14, 2021
Giving your employees both the tools and authority are vital components of the delegation process.
August 19, 2021
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