Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.
October 2, 2019
Sales trainer reviews the five fundamentals that separate mediocre salespeople from the true professionals.
March 7, 2017
Strong numbers, a happy, productive staff and investments in the community propelled Serpentini Chevrolet of Strongsville (Ohio) to F&I Dealer of the Year honors.
November 18, 2013
Meeting customers in the showroom might not be for everyone, but the benefits often outweigh the negatives. Training expert provides his take.
October 1, 2010
It's definitely easy to get wrapped up in all of the negatives these days. F&I trainer provides a head-clearing lesson and reveals the five factors every F&I manager should be focused on.
November 1, 2009
When it comes to F&I pay plans, don’t be surprised by what you get. Compliance auditor breaks down eight commonly used pay-plan objectives and provides his take on how they impact a dealership’s goals.
May 1, 2009
F&I managers should know what is expected of them based on their pay plans. Emphasize percentages and CSI rather than just total dollars.
December 1, 2005
It only takes a few subtle improvements in your F&I approach to achieve a huge jump in your numbers.
December 1, 2004
Organization and disclosure are essential when paperwork can make or break a deal.
October 1, 2004
Pay plans that directly promote dealership objectives such as high CSI scores or minimal contracts-in-transit can work wonders toward meeting those goals.
September 1, 2004
Those first few seconds with the customer can mean the difference between success and failure.
August 1, 2003
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