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Kinks Will Be Kinks

Kinks Will Be Kinks

Electronic processes won’t cure the ‘kinks’ who flout the rules and regulations governing F&I, but they will make their bad behavior easier to track.

July 7, 2017

Credit App Fraud Not a Victimless Crime

Credit App Fraud Not a Victimless Crime

Falsifying any of the five key credit determinants on a credit application generates a long list of potential victims inside and outside the dealership.

May 2, 2017

Online Checkout

Online Checkout

Though the fate of Tesla’s attempts to break away from the dealer franchise model remains to be seen, there’s one piece of its business model dealers are gradually getting on board with.

January 21, 2014

Subprime’s New Breed

Subprime’s New Breed

Fallout from the mortgage crisis has created a new breed of subprime customers. They’re not accustomed to the special finance process, but they need financing. Are you prepared to handle them?

June 28, 2010

Credit Platforms Revisited

Credit platforms revolutionized the F&I industry, connecting dealers to more finance sources than ever before. What’s next for these key F&I tools?

November 1, 2009

A Dealer’s Guide to Compliant Paperwork

As most dealers know, paperwork can be a friend and foe. Compliance expert provides his guide for correcting 10 of the most common paperwork errors.

September 1, 2009

Red Flag Rules

Red Flags identified by regulators in final Red Flags Rule

January 21, 2009

Keys to F&I Product Sales

Building customer rapport, tailoring a menu to the customer’s needs, and not using hard-sell tactics are definitely three keys to successful F&I product sales. But in today’s dismal setting, the sales department really needs to be part of the equation.

December 1, 2008

Wanted: A Jack of All F&I Trades

Wanted: A Jack of All F&I Trades

An F&I manager must perform a broad range of duties, including helping customers, interacting with the sales team and lenders, keeping abreast of changing laws and maintaining a desired level of dealership profitability.

May 1, 2005

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