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Uncommon Courtesy

Uncommon Courtesy

Jack Grimley is helping Courtesy Chevrolet recover from one of the worst economic stretches in San Diego history. His secret? Keep it simple.

December 1, 2010

Four-Step Strategy for Social Media Success

Keys to F&I Product Sales

Building customer rapport, tailoring a menu to the customer’s needs, and not using hard-sell tactics are definitely three keys to successful F&I product sales. But in today’s dismal setting, the sales department really needs to be part of the equation.

December 1, 2008

CASE STUDY: Life Without The F&I Department

With dealers facing changing customer expectations, increasing demands from the factories and customer resistance to the sales process, eliminating the F&I department might seem like a good idea. Dealership consultant breaks down what life would be like without the F&I department, and the results aren’t pretty.

March 1, 2008

Part 4: The Presentation
Part 2: Build Rapport

Part 2: Build Rapport

No one is going to do business with you until they believe you care about what is important to them.

October 1, 2003

Part 1: Meet the Customer

Part 1: Meet the Customer

Those first few seconds with the customer can mean the difference between success and failure.

August 1, 2003

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