Computers Can Smell Fear
Experienced F&I managers know that dealership operating systems and menu applications come and go, so they adapt.
January 27, 2022
Experienced F&I managers know that dealership operating systems and menu applications come and go, so they adapt.
January 27, 2022
You can create a simple test deal file and pop quiz to administer during the interview process that will tell you how compliant the applicant really is, vis-a-vis your compliance standards.
January 19, 2022
The Cox Automotive Service Industry Study finds that as dealerships leverage technology to enhance the customer experience, they can capture more service market share.
January 18, 2022
The best way to ensure that your staff maintains compliance is through proper training.
January 11, 2022
While the road less traveled may not be the quickest path to our metaphorical destination, in the compliance world, both the destination and all other charges should be clearly and accurately disclosed and acknowledged by the consumer.
January 10, 2022
Let’s review the important parts to an effective menu process, a component of the dealer’s playbook.
January 5, 2022
Dealers are investing in older, used, high-mileage inventory, and they are also retaining vehicles taken on trade which would have previously gone to auction.
January 3, 2022
You probably use the term “transparent” on a daily basis, but are you practicing what you preach when it comes to the sales and F&I Process?
January 1, 2022
The amount of time and effort needed to create multiple revenue streams into F&I may be less than you think, and a few extra hours a week over time will deliver incredible results.
December 30, 2021
Businesses involved in the automotive industry are realizing there is no single-source tactic to fraud prevention and are taking important steps to cover all possible bases to thwart the rising threat of fraudulent activity.
December 29, 2021
As more dealerships embrace this change and leverage flexibility, agility, and a changing F&I product makeup, they will not only sell more vehicles, but they’ll also sell more F&I product options that truly satisfy their shoppers’ needs.
December 27, 2021
At the end of October, the Federal Trade Commission (FTC) announced its expansion of the Safeguards Rule to better protect consumer financial information from cyberattacks and security breaches. The amended Rule’s most significant requirements will take effect one year from the date it’s published in the Federal Register, which means dealers will need to comply likely by the fourth quarter of 2022. Here are five things you need to know.
December 27, 2021
Hendrick Automotive Group takes good care of its people to ensure they take good care of its customers.
December 22, 2021
The digitization of the auto retail and finance industry has helped level the playing field for dealers who are willing to invest in new tools — no matter your size or location.
December 21, 2021
If you take the time and effort to practice the required skills, which are applicable to both cold-calling and referral selling, you will be prepared for any situation and excel at uncovering opportunities regardless of where they lie.
December 20, 2021
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