Search Close Menu

Search Results

Best Match Date Posted
Close
Expand All
Results: 463
But … the System is Down

But … the System is Down

Most dealers rely on one or more software providers to manage and document all their transactions and many businesses count on a robust disaster recovery plan in the event their IT infrastructure fails.

October 20, 2020

The Rhythm of the Sales Conversation

The Rhythm of the Sales Conversation

When customers feel free to speak and share their opinions, they feel understood. F&I professionals that intentionally make the conversation a two-way interaction build high levels of trust and profits.

October 13, 2020

DO OVER!

DO OVER!

I suggest those of us in the car business — and maybe others too — should occasionally shout “do-over” as though we were kids again.

September 29, 2020

OFAC is Required, Not Recommended

OFAC is Required, Not Recommended

Checking OFAC is not a recommendation – it is required by federal statute. Not taking it seriously could result in major consequences for the dealer.

September 29, 2020

A Blockbuster Process In a Netflix World

A Blockbuster Process In a Netflix World

Insight presentations are today; features and benefits presentations are so yesterday…and hopefully will soon be as hard to find as a Blockbuster store.

September 23, 2020

Adapting to Win

Adapting to Win

Adaptability is the only way anyone can be successful right now. Let’s investigate the secret to winning.

September 22, 2020

Lessons From the Lockdown

Lessons From the Lockdown

Where we had previously been moving at a sloth pace to digitize the entire buying process, the auto industry is accelerating many processes in response to COVID-19.

September 17, 2020

Social Security Verification

Social Security Verification

The social security number is the most critical component for finance and lease deals and we often need to make a copy of a document for our deal jacket. Be sure to know which version you should see, and double-check the security measures.

September 3, 2020

Lessons From an I-Team Investigation

Lessons From an I-Team Investigation

A dealership was recently discovered to have a prevalent policy and practice of inflating consumers’ incomes to obtain finance source approvals. Reading between the lines of the story, there are a variety of lessons to be learned.

September 3, 2020

What I Learned Most From COVID-19

What I Learned Most From COVID-19

The most important thing I’ve learned from COVID-19 is that investing in your people is the best investment any business can make.

August 27, 2020

Do It Anyway

Do It Anyway

Just like the aching back and dirty hands that come with gardening, the bad parts in the F&I office will last a short time, but the benefits can last a long time. Whatever the topic and no matter how painful or how much we dread it, we probably need to do it anyway.

July 30, 2020

Empathy Trumps Everything

Empathy Trumps Everything

If you treat a customer with empathy and respect, you will have created a customer for life. Use these three tips to get out of your own head and into theirs.

July 30, 2020

Dealership Uncovers Payment Packing Scheme
Rising from the Ashes

Rising from the Ashes

Amidst all the chaos, believe in yourself and your talent, learn from the challenges, and stay positive. Just like the phoenix who rises from its ashes, we can also become better and stronger on the other side of this.

July 15, 2020

Someday: The Worst Day of the Week!

Someday: The Worst Day of the Week!

While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.

July 9, 2020