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Bishops, Badges, and Blenders!

Bishops, Badges, and Blenders!

True servants with a heart to make people and the industry at large better are priceless and worthy to be honored.

October 14, 2021

A Menu Has Its Limits!

A Menu Has Its Limits!

Properly and intentionally setting up your menu will maximize your ability to help customers and produce profit.

July 13, 2021

Get an ‘A’ on Your Next Compliance Audit

Get an ‘A’ on Your Next Compliance Audit

F&I pros and consultants have at least two things in common: Both want to protect the dealership and its customers, and both have a job to do. Here’s how to ace your next audit.

February 27, 2020

Surroundings Lead to F&I Success!

Surroundings Lead to F&I Success!

Like it or not, your performance is affected by the people and conditions around you. Top trainer has a two-step process for taking control of your F&I environment.

January 20, 2020

You Can Eliminate F&I Managers. You Can’t Eliminate F&I.
2 Ways to Take Action and Boost Your PVR

2 Ways to Take Action and Boost Your PVR

Too many cash customers? Product sales trending downward? Quit complaining and leap into action with two proven strategies from a top F&I trainer.

December 3, 2019

3 Ways to Improve Your F&I Language Skills
Enjoy the Journey. It’s Later Than You Think!
My F&I Director Won’t Take Cash

My F&I Director Won’t Take Cash

Church offers advice to an F&I manager whose director does whatever he can to avoid handling cash customers, achieving superstar status at his co-workers’ expense.

October 8, 2019

Yesterday’s Standards Are Today’s Felonies

Yesterday’s Standards Are Today’s Felonies

The shady practices dealers and F&I professionals once bragged about are now landing many in jail. Compliance expert lists three forms of fraud you can eradicate immediately.

October 3, 2019

F&I Customers Are Just Like Us!

F&I Customers Are Just Like Us!

Top-producing F&I managers have learned to look at their presentations from the other side of the desk and build trust in the process — and themselves — to sell more products to more customers.

October 1, 2019

F&I Should Be Grand Sumo Yokozunas

F&I Should Be Grand Sumo Yokozunas

The champions of the sumo world can handle any type of opponent, win more bouts than they lose, and enjoy a level of respect and privilege that only top producers can ever hope to earn.

September 12, 2019

Fight the Gravitational Pull of Average!

Fight the Gravitational Pull of Average!

Top trainer wants you to stop asking about average penetration rates and PRU and start challenging yourself to become a better F&I manager every day — particularly on slow days.

September 5, 2019

4 Ways to Kill Your F&I Downtime

4 Ways to Kill Your F&I Downtime

Champions spend far more time practicing than playing. F&I pro offers four skill-sharpening ways to make every day a productive one.

August 15, 2019

How to Improve Your F&I Luck

How to Improve Your F&I Luck

Has your F&I luck run out? Top trainer gets back to the basics by breaking down the two core elements of success and how to turn them to your advantage.

August 8, 2019

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