Three PB&Js
I suggest using the PB&Js as three mnemonic devices to illustrate what the F&I job is, what it isn’t, and how to handle heat.
May 11, 2021
I suggest using the PB&Js as three mnemonic devices to illustrate what the F&I job is, what it isn’t, and how to handle heat.
May 11, 2021
Three areas of skillset development are critical to success, but these skills do not come naturally for most of us, so they must be intentionally developed.
April 22, 2021
Check your office, social media, and appearance to make certain you don’t accidentally put up a barrier.
April 13, 2021
If you do not have a CMS and continuous monitoring in place now, today is a good day to start.
April 6, 2021
We are all going somewhere and using a mindset GPS will assure we get to the destination we are all looking for — increased customer satisfaction, income, and profits.
March 23, 2021
What do we do when a boss or co-worker gives us a deal that would make us participate in a bad act? Our choices define us, so we need to have the courage to do the right thing.
March 9, 2021
One of the most important things a dealership can incorporate is consistent processes, and that includes a defensible paper trail.
February 25, 2021
The most frequent and damaging mistake that I encounter at dealerships is requiring people to learn in the wrong sequence. There is a better way to becoming a true professional — a simple four-step sequence of development that we can all follow.
February 18, 2021
The key to baking bread is to know the time required, and the key to making a deal is to understand the customer’s needs. To make great bread or great sales, we just need to be patient and follow the process.
January 28, 2021
Compliance expert shares simple tips you can use to structure your “road to the sale” training.
January 21, 2021
Taking the natural gifts we have and working daily to grow and add to our skill set will make anyone a success.
January 14, 2021
It’s easy to list goals or resolutions, but it’s another thing to make a plan to achieve them. The only way to raise your PVR consistently is to have a plan and stick to it.
December 15, 2020
When a customer encounters a true F&I professional, they are pleasantly surprised and the level of trust leads to open discussions and great outcomes for everyone involved.
December 8, 2020
A lot of people talk about “disruptors” in the industry, and they argue either side of our industry needing to change or to continue the way it is. We need to move away from our old-school ways and adapt to today’s technology, and we need to change our negative thinking.
November 24, 2020
We are facing challenging and opportunity filled days ahead. Having the privilege to help people during a worrisome time is honorable and fun!
November 17, 2020
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