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F&I Tip of the Week: We Owe/You Owe

F&I Tip of the Week: We Owe/You Owe

‘We Owes’ help minimize your contracts in transit, but they only tell half the story. John Tabar of UDS explains how a ‘We Owe/You Owe’ conveys a sense of urgency and accountability to customers who owe you a stip, a second set of keys, or anything else that will prevent their deal from getting funded.

November 18, 2019

F&I Tip of the Week: The Code to Success, Part III

F&I Tip of the Week: The Code to Success, Part III

The systems built into new cars produce millions more lines of code than a Boeing 787, and recent headlines prove even Dreamliners are vulnerable to flaws and failures. American Financial’s Ritch Wheeler shares powerful evidence for the value of a service contract in your Tip of the Week.

November 13, 2019

F&I Tip of the Week: Complain or Teach

F&I Tip of the Week: Complain or Teach

F&I managers bear a heavy workload and countless responsibilities. It’s fair to complain when sales mishandles a deal. But UDS’s John Tabar learned the hard way that teaching is more effective. Watch this Tip of the Week to learn how to prepare and deliver the F&I training your showroom needs.

November 11, 2019

F&I Tip of the Week: Clock Management

F&I Tip of the Week: Clock Management

Every football fan has watched their team lose at least one game to poor clock management. In this game-changing tip of the week, John Tabar of UDS lists the three moments in every transaction when your ability to manage and control your customer’s game clock becomes critically important.

November 4, 2019

F&I Tip of the Week: Just Tell Them What They Want

F&I Tip of the Week: Just Tell Them What They Want

Dale Carnegie called it ‘the sweetest and most important sound in any language.’ Add this powerful word to your F&I vocabulary and learn how to leverage it throughout your process — and truly make it your own — all in this can’t-miss Tip of the Week from UDS’s John Tabar.

October 28, 2019

F&I Tip of the Week: What You Don't Know

F&I Tip of the Week: What You Don't Know

A quick follow-up call to every sold F&I customer can clear up post-delivery misinformation and concerns, reduce unwinds and chargebacks, and generate referrals. UDS’s John Tabar has the details you need to add this important component to your process today.

October 21, 2019

F&I Tip of the Week: Five Star Review

F&I Tip of the Week: Five Star Review

Car buyers are researching F&I products online. Will they find your dealership? Join John Tabar of UDS as he shares a simple, no-cost process that will add SEO-friendly content about your products to your website and give you new insights into the F&I customer experience.

October 14, 2019

F&I Tip of the Week: Don't Ask Them to Decide

F&I Tip of the Week: Don't Ask Them to Decide

It’s easier to make a choice than a decision, but for some reason, many F&I managers force customers to make big decisions throughout the transaction. John Tabar of UDS suggests offering options and letting the customer choose, rather than decide, what to do. Choose to take your career to the next level with this Tip of the Week.

October 7, 2019

F&I Tip of the Week: Addressing 'No, Thank You'

F&I Tip of the Week: Addressing 'No, Thank You'

Don’t you hate it when customers sit patiently through your F&I presentation, then simply say, ‘No, thank you’? In this Tip of the Week, American Financial’s Dwayne Wiggins explains how third-party data can help demonstrate value — and some of the sources may surprise you.

October 3, 2019

F&I Tip of the Week: Take a Checkup

F&I Tip of the Week: Take a Checkup

True professionals could sell F&I in shorts and a T-shirt. But what message would that send to your customers? In this Tip of the Week, John Tabar of UDS explains why F&I managers need to graduate from business casual to businessperson the moment they step off the show floor and into the box.

September 30, 2019

F&I Tip of the Week: Listening to Books

F&I Tip of the Week: Listening to Books

Lifelong learners excel in the business office, where there is always a new skill, best practice, or motivational technique to learn and apply. UDS’s John Tabar tells you how to devote time to developing the soft skills that sell F&I products without sacrificing work or family time in this scholarly Tip of the Week.

September 23, 2019

F&I Tip of the Week: Want to Be a Better Closer?

F&I Tip of the Week: Want to Be a Better Closer?

In today’s tip, I thought I would share a secret that will help you bypass objections and concerns and start enrolling your customers into multiple products on each delivery.

September 17, 2019

F&I Tip of the Week: Finding the Right Service Contract

F&I Tip of the Week: Finding the Right Service Contract

Just because you know the price of your most popular service contract doesn’t mean you should keep selling it. As American Financial’s Ritch Wheeler explains in this Tip of the Week, you will have more success — and fewer chargebacks — with a customer-specific approach.

September 5, 2019

F&I Tip of the Week: 5 Types of Buyers

F&I Tip of the Week: 5 Types of Buyers

Improve your penetration rates by learning how to identify and connect with each of the five F&I customer types — and how to avoid inadvertently classifying a ‘C’ or ‘D’ as an ‘F’ — in this Tip of the Week from American Financial’s Dwayne Wiggins.

July 31, 2019

F&I Tip of the Week: Credit Life

F&I Tip of the Week: Credit Life

If your next F&I customer declines credit life because they already have insurance, take heart: Your presentation has only just begun. Join Dwayne Wiggins of American Financial to learn how to sell credit life to fiscally responsible customers in this Tip of the Week.

July 10, 2019