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Honda, Hyundai, and Kia topped U.S. News & World Report's annual ‘Best New Cars for Teens’ list, while Buick, Toyota, and GM led the way in the pre-owned category.
For its new Total Ownership Experience Awards, J.D. Power looked at results from its five iconic automotive studies to determine which automakers do the best job overall of satisfying customers through the different stages of vehicle ownership.
New-car affordability continued to be a challenge for car buyers, with the average transaction price closing in on $35,000 in September.
J.D. Power’s annual dependability rankings include a strong showing from a number of mass-market manufacturers, including Toyota, General Motors and Hyundai.
Autotrader today released its list of the Top 8 certified pre-owned programs for the holiday season. According to the company, these certified pre-owned vehicles offer consumers the reliability and safety of a new vehicle, but at a more affordable price.
Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.
Incentive growth was at its lowest point in March since last September, but the NADA Used Car Guide noted that the automakers that decreased spending were the ones that scored sales increases for the month.
General Motors has selected Steve Hill to succeed Alan Batey as vice president of U.S. sales and service. The company also announced that Tim Turvey will lead the customer care and aftersales organization.
Capital One, Mastercard and General Motors are extending their relationship with the launch of the new GM Card, which offers rewards consumers can use toward the purchase or lease of a new Chevrolet, Buick, GMC or Cadillac vehicle.
DealerRater’s new Consumer Rating Index (CRI) Report recognizes auto manufacturers for top-rated customer service based on consumer reviews of dealerships. So far, Lexus and Buick dealerships score highest in customer service within their respective segments.