CSI - Tagged Posts - F&I and Showroom

Dissecting the Meet-and-Greet

Meeting customers in the showroom might not be for everyone, but the benefits often outweigh the negatives. Training expert provides his take.

5 Focus Factors of F&I

It's definitely easy to get wrapped up in all of the negatives these days. F&I trainer provides a head-clearing lesson and reveals the five factors every F&I manager should be focused on.

Trio of Service Department Solution Providers Form iPACS

eMenus Automotive,TimeHighway, and Sterling Partners Limited joined forces to form Integrated Premier Automotive Customer Solutions (iPACS), a Web-based service menu with a service scheduling solution and optional Web-based call center and marketing solutions.

Pay-Plan Breakdown

When it comes to F&I pay plans, don’t be surprised by what you get. Compliance auditor breaks down eight commonly used pay-plan objectives and provides his take on how they impact a dealership’s goals.

Creating the Ultimate F&I Pay Plan

F&I managers should know what is expected of them based on their pay plans. Emphasize percentages and CSI rather than just total dollars.

Geometric Growth in F&I

It only takes a few subtle improvements in your F&I approach to achieve a huge jump in your numbers.

Part 7: Document the Sale

Organization and disclosure are essential when paperwork can make or break a deal.

F&I Pay Plans That Get Results

Pay plans that directly promote dealership objectives such as high CSI scores or minimal contracts-in-transit can work wonders toward meeting those goals.

Part 1: Meet the Customer

Those first few seconds with the customer can mean the difference between success and failure.