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Customer Experience

Mitsubishi North America Adds Xtime

Cox Automotive offering meant to elevate dealer service experience.

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Holman Opens Porsche Studio San Diego

It's designed as an immersive, customer-oriented auto retail experience.

FordDirect Partners with CarNow

CarNow’s digital retailing and messaging tools are now available to all US Ford dealers and Lincoln retailers.

F&I Non-Negotiables

Adherence to these 10 things is challenging and takes discipline but is essential.

3 F&I Dos and Don'ts in Economic Uncertainty

There’s a good chance the potential slowdown would have a lighter impact, but the takeaway is the same: Beef up your F&I practices now, and it’ll be easier to come out strong on the other side.

Cadillac Reveals Bespoke CELESTIQ Experience

Cadillac House at Vanderbilt will welcome clients to collaborate with CELESTIQ designers and a concierge for a custom commission experience.

Customer ‘Scorecard’ Designed to Help Dealers

CDK Global offering polls U.S. customers on car availability and more.

4 Ways to Take Advantage of Sub Services

Learn why capturing a younger demographic via new business models, including vehicle subscription services, could require a new mindset for dealers and factories.

10 Secrets of Successful F&I Managers

Experienced agent and trainer shares 10 habits and best practices shared by top-producing F&I professionals — and rarely adopted by those who are only in it for the paycheck.

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3 Digital Retailing Myths Debunked

Concerns over costs, the customer experience, and intangible benefits have prevented many dealers from competing in the digital sales and F&I arena. Separate fact from fiction with this three-minute read.

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