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F&I

Mass. Dealer to Pay Nearly $1M for Bogus Service Contracts, Fees

The Boston-area AutoMax group owes $925,000 in restitution and fines after settling accusations of misrepresenting vehicles, warranty and service contract coverage, and fees.

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Good Recruiting Today Could Save Your F&I Department Tomorrow

Younger workers are interested in working at dealerships, which is good news for F&I. But they will be drawn to those employers who offer opportunities and benefits that may not fit your current structure.

RepairPal Shops to Perform DOWC Service Contract Repairs

A new partnership connects Dealer Owned Warranty Company service contract holders with RepairPal’s network of 2,500 certified repair shops.

Old Whine in a New Bottle

Consumer protection is an honorable pursuit. But when advocates rely on recycled complaints and debunked theories, they undermine their own efforts at reform. Hudson breaks down the flawed arguments and wild misconceptions that continue to dog dealers and auto finance sources.

Dealertrack F&I Streamlines Lease Contract Workflow

Dealers on the CDK Global DMS can now import lease deals into Digital Contracting on the Dealertrack uniFI platform, part of an upgrade also designed to benefit finance sources.

Experts Urge Dealers to Unite Sales and F&I

Learn how empowering sales to advocate for F&I promotes trust and transparency in the car buying process and maximizes the sale of protection products.

PWI Adds Rideshare Coverage to Service Contracts

Preferred Warranties announced a series of enhancements to its vehicle protection plans lineup, including expanded terms and coverage for rideshare customers.

3 Ways to Improve Your F&I Language Skills

Learn how committing to simple, effective, jargon-free communication reduces customer confusion and helps F&I professionals sell more products.

Consumers Don’t Always Tell the Truth

For all the dispersions cast on sales and F&I professionals, legal actions against dealerships are frequently the result of lying customers.

Louisiana Dealers Do Business Face-to-Face

Louisiana Automobile Dealers Association President Will Green believes the dealers in his state succeed by putting their customers and communities first and maximizing production — and emphasizing compliance — in the F&I department.