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F&I training

3 Ways to Improve Your F&I Language Skills

Learn how committing to simple, effective, jargon-free communication reduces customer confusion and helps F&I professionals sell more products.

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Enjoy the Journey. It’s Later Than You Think!

Success in F&I requires long hours and an unswerving commitment to improvement. Neither can be allowed to supersede quality time with loved ones.

Mid-Level F&I Managers Need Advanced Training

F&I managers who are ready to take the next step in their careers must seek out training focused on leadership, dealership structure, compliance, and other essential skills for professional development.

10 Secrets of Successful F&I Managers

Experienced agent and trainer shares 10 habits and best practices shared by top-producing F&I professionals — and rarely adopted by those who are only in it for the paycheck.

My F&I Director Won’t Take Cash

Church offers advice to an F&I manager whose director does whatever he can to avoid handling cash customers, achieving superstar status at his co-workers’ expense.

Yesterday’s Standards Are Today’s Felonies

The shady practices dealers and F&I professionals once bragged about are now landing many in jail. Compliance expert lists three forms of fraud you can eradicate immediately.

4 Ways Training Improves Retention and Results

Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.

F&I Customers Are Just Like Us!

Top-producing F&I managers have learned to look at their presentations from the other side of the desk and build trust in the process — and themselves — to sell more products to more customers.

Maxims Acquire DealerMax, Plan National Expansion

Jim Maxim Jr. and Jim Maxim Sr. have made DealerMax the new home of their Profit By Design F&I development platform and plan to rapidly expand the Boston-based company’s national footprint.

Stop Keeping F&I Products a Secret

All available research and data suggests car buyers want to research F&I products online. Most say they will be more likely to buy if they can can learn more before they get to the dealership. So why do so few dealer websites offer the information consumers are looking for?