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Internet customer

Embracing Tech Results in Higher Customer Satisfaction, J.D. Power Finds

In its 29th year, J.D. Power’s U.S. Sales Satisfaction Index Study showed that the use of technology tools like tablets and computer displays resulted in higher customer satisfaction.

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Autobytel Invests in GoMoto’s Car-Shopping HUBs

Autobytel has made a strategic investment in GoMoto’s cloud-based HUB, a large touchscreen display that allows showroom customers to browse new- and used-car inventory, research, build and price vehicles.

Mosley Automotive Announces On Demand Training Platform

Mosley Automotive has announced an interactive, on-demand training platform for sales associates, Mosley 24/7. The platform will be available for demonstration at the National Automobile Dealers Association Convention and Expo in New Orleans.

Getting 'Shopped'

A salesperson tells a customer that he won’t work a deal over the phone because he doesn’t like being ‘shopped.’ The editor doesn’t question his reasoning, just the truthfulness of his response.

DMEautomotive: Service Retailers Missing Profit Opportunities

A new consumer survey from DMEautomotive reveals that service shops aren't cashing in on key service opportunities. It also shows that young, Internet-savvy shoppers are rewriting the purchase process.

Castle to Share Internet Strategy at Industry Summit 2012

Joe Castle graced the cover of F&I and Showroom’s April 2012 issue, and the chief executive for Castle Auto Group will be at Industry Summit 2012 to talk F&I and the Internet customer.