Prices for used vehicles declined 4.2% in the first 10 months of 2019 while volume increased 5.2%, J.D. Power analysts say, a trend that has begun to affect the commercial market.
Ford Motor Credit is No. 1 in J.D. Power’s latest rankings of customer satisfaction with auto finance companies. Analysts say the metric is increasingly driven by the digital experience.
J.D. Power analysts ranked Buick and Porsche highest among mass market and highline brands in its latest study dedicated gauging satisfaction and future loyalty among U.S. car buyers.
J.D. Power and LMC Automotive analysts predict that, despite a slow start to 2019 and a short September, third-quarter new-vehicle sales will rebound on the strength of a 6% increase in factory incentive spending.
J.D. Power’s latest index finds average prices for used vehicles were up 2% year-over-year in August. Analysts say the segment will continue to drive profits for dealers for the foreseeable future.
A new J.D. Power survey finds car buyer demand for semiautonomous safety technology is threatened by overbearing alerts that are causing many to disable their systems, increasing the risk of a collision.
J.D. Power unveiled its latest Resale Value Awards for mass-market and luxury vehicles, including six model-level awards for Lexus and four more for Toyota.
J.D. Power’s latest U.S. Dealer Financing Satisfaction Study finds knowledgeable and empowered bank and finance company personnel are critical to building successful relationships with dealers and F&I professionals.
Despite manufacturers’ best efforts, J.D. Power analysts described U.S. car buyers’ attitudes toward autonomous and electric vehicles as ‘not encouraging’ upon the release of the first-ever Mobility Confidence Index Study.
J.D. Power analysts say the appeal of new vehicles has improved for the fifth consecutive year, accelerated in part by improved infotainment systems and semiautonomous driving technology.
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