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JD Power and Associates

Recalls Driving Up Service Satisfaction, J.D. Power Reports

Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.

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Compliance, Technology to Headline Vehicle Finance Conference

This year’s conference will feature Patrice Ficklin, assistant director of the CFPB’s Office of Fair Lending, as well as a candid discussion between executives from GM Financial, Toyota Financial Services and Chase Auto Finance.

J.D. Power: Lender Service Determines Customer Satisfaction With Financing

Lenders that provide excellence in the servicing and onboarding experiences from the beginning of the loan or lease process set the stage for customer satisfaction throughout the financing duration, according to the J.D. Power 2013 U.S. Consumer Financing Satisfaction Study.

J.D. Power: Lender Support Fuels Sales Increases

For the second consecutive year, BMW Financial Services ranked highest in leasing and Mercedes-Benz Financial Services ranked highest in floor planning in J.D. Power’s annual U.S. Dealer Financing Satisfaction Study, which also noted increased adoption of e-contracting technologies.

Dealership Service Departments Improve Customer Satisfaction, Reports J.D. Power

Dealership service departments are driving up customer satisfaction. The reason, according to J.D. Power and Associates’ annual Customer Service Index study, is repair work is down and maintenance visits are up.