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Ford Signs Licensing Agreement for ADP ServiceEdge Solution

Ford Motor Co. and ADP have signed an enterprise license agreement for ADP ServiceEdge solution, a next-generation service technology designed to enhance the consumer experience.

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J.D. Power: Lender Service Determines Customer Satisfaction With Financing

Lenders that provide excellence in the servicing and onboarding experiences from the beginning of the loan or lease process set the stage for customer satisfaction throughout the financing duration, according to the J.D. Power 2013 U.S. Consumer Financing Satisfaction Study.

KBB: Male New-Car Shoppers Prefer Luxury Makes, Females Favor Imports

Kelley Blue Book reports men are more likely to consider Lincoln, while women prefer Volvo.

Ford Using Carfax Reports for CPO Programs

Ford has selected Carfax to provide vehicle history reports to customers who take advantage of Ford and Lincoln certified pre-owned programs.

FordDirect Launches Reputation Management Service

FordDirect’s social media management service will provide both Ford and Lincoln dealers with guidance, tools and resources to help them manage their online reputation across 20 social media websites.

Luxury Sales to Remain Solid, Forbes Insights Predicts

A study by Forbes Insights revealed that the company anticipates luxury auto sales to stay strong into the foreseeable future.

FordDirect Launches DealerConnection Video Showroom

FordDirect, a joint venture between Ford Motor Company and its franchised dealers, launched DealerConnection Vehicle Showroom (VSR). The solution is based on SiSTeR's Technologies' VSHOC and Publisher platform.

FordDirect Debuts DealerConnection Elite Website Service

FordDirect announced the launch of its new website solution for Ford and Lincoln Dealers, DealerConnection Elite.

Ford Credit Launches Lincoln-Branded Captive

Ford Motor Credit Company announced the launch of Lincoln Automotive Financial Services (LAFS), a new captive established to serve Lincoln customers.

Toyota, Ford Top Hybrid Vehicle Scorecard List

The Union of Concerned Scientist’s Hybrid Scorecard rankings named Toyota- and Ford-built hybrids as the top models on its annual list.