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Prepaid Maintenance

Car Care Council Releases List of Top 10 Most Common Vehicle Repairs

Changing oil and oil filters, replacing wiper blades and air filters, and scheduled maintenance top the Car Care Council’s list of most common repairs. The list was developed using research from market research firm IMR Inc.

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AAA Spills the Truth on Oil Changes

The motor club found that synthetic oil performs nearly 50% better than conventional oil in tests. AAA also found, however, that most U.S. drivers are either unsure or do not believe the more expensive synthetic oil is better for a vehicle’s engine.

AAA: One-In-Three U.S. Drivers Can’t Afford Unexpected Repair

The organization's newest survey backs the need for F&I protections, finding that 64 million U.S. drivers can't afford an unexpected vehicle repair. AAA also found that one-third of drivers skip or delay recommended services or repairs.

The Million-Dollar Plan

Fixed-ops expert says dealers who aren’t selling prepaid maintenance plans in service are leaving millions of dollars on the service drive floor each year.

Fidelis PPM, MaximTrak Announce Integration

This integration enables F&I departments using MaximTrak to deliver e-contracting functions between the technology firm's F&I platform and Fidelis' prepaid maintenance software, providing dealerships with a paperless solution for presenting, validating, and registering Fidelis products.

Fidelis PPM Completes Reynolds Certified Interface Program

The announcement marks the first time a prepaid maintenance program has achieved Reynolds and Reynolds certification. It's also the first time such a program has been recognized as a Reynolds Certified Interface product.

Vero Forms New Division With Acquisition of Fidelis PPM

With the acquisition, Vero and Fidelis PPM have formed DRIV Technologies LLC, which will provide dealers with a new prepaid maintenance technology platform designed to drive up customer retention.

F&I Tip of the Week: The Maintenance Upsell

With vehicle OEMs offering two to four years of complimentary maintenance, F&I trainer Gerry Gould says upselling that coverage, especially in the service drive, should be a no-brainer.

F&I Tip of the Week: Why Customers Say ‘No’

John Vecchioni, the F&I Professor, says there’s only one reason a customer will say “No” to purchasing an F&I protection. Find out what it is in his latest installment of F&I’s Tip of the Week,

Service Group Partners With Kawasaki

The Austin-based firm will serve as the administrator for the powersports maker's new GAP, tire-and-wheel and prepaid maintenance products. The protection products will be offered alongside the OEM's new Kawasaki Protection Plus.