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Robocalls

The ‘Please Do Not Call’ Rule

The federal Do Not Call Registry is not without its flaws, but dealers are nonetheless bound by its rule. Compliance expert offers a primer for sales and BDC managers.

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Appeals Court Vacates Some FCC Rules on Robocalls

The D.C. Circuit Court of Appeals vacated the FCC’s rule clarifying what devices qualify as automated telephone dialing systems, saying the agency’s explanation ‘invites conclusions that all smartphones are autodialers.’

FCC, Canadian Regulator Sign Robocall Agreement

The FCC’s Enforcement Bureau and the Canadian Radio-Television and Telecommunications Commission have agreed to cooperate and share intelligence to combat unlawful automated telephone calls.

FTC Issues Refunds to Buyers of Bogus "Extended Auto Warranties'

The Federal Trade Commission (FTC)'s six-year effort to collect on a $4.2 million judgement against a telemarketer of “extended auto warranties” came to a end last week. The telemarketer, which did business under the name My Car Solutions, led victims to believe it was affiliated with auto dealers and manufacturers.

Minnesota AG Sues EFG Over Service-Contract Refunds

Attorney General Lori Swanson is suing EFG Companies for deceptive practices because it failed to deliver on its promise of full refunds for VSCs canceled within 30 days. The company’s CEO tells F&I and Showroom his company will be exonerated once all the facts are presented.

FTC Releases 2012 ‘Do Not Call’ Registry

The number of registered numbers and complaints about unwanted telemarketing calls increased in this year’s registry.

Co-Owner of US Fidelis Pleads Guilty to Fraud

Darain Atkinson, one of two brothers who co-owned and operated US Fidelis, plead guilty to misleading customers in the St. Louis area and nationally.

Rebooting the Robocall Rule

When the FTC revised its telemarketing rule, it did so to curb the use of robocalls. Compliance expert breaks down the changes.

New FTC Rule Prohibiting Robocalls Takes Effect Today

The Federal Trade Commission said beginning today prerecorded commercial telemarketing calls to consumers — commonly known as robocalls — will be prohibited, unless the telemarketer has obtained permission in writing from consumers who want to receive such calls.