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Why Your Dealership Needs a Digital Concierge

So you’ve invested in a digital retailing platform. Now what? Learn how adding a concierge position to your showroom staff can help ensure a smooth and profitable implementation.

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Glenn Polk Is the F&I Dealer of the Year

Glenn, Shawn, and Trent Polk reflect on the history and corporate culture that led to Glenn Polk Automotive Group winning F&I and Showroom’s 2019 Dealer of the Year Award.

Green Car Reports Names Audi e-tron 'Best Car to Buy 2020'

The 2019 Audi e-tron SUV, the first fully electric Audi in the U.S., has earned Green Car Reports’ Best Car to Buy 2020 Award.

Ghosn Skips Bail, Escapes to Lebanon

Convinced he was framed for financial crimes in Japan, former Nissan chief Carlos Ghosn somehow slipped past surveillance and fled to his home in Lebanon.

Top 10 Fraud Stories of 2019

A number of U.S. auto dealers and dealership sales and F&I personnel were the victims or alleged perpetrators in several major fraud cases this year.

WSJ: SEC Probing BMW Sales Reports

The Wall Street Journal reports the U.S. Securities and Exchange Commission is investigating accusations that BMW conspired with American dealers to inflate monthly sales reports.

Opinion: Customer Trust Is Earned in Drops and Lost in Buckets

Whatever happened to customer loyalty? Expert shares four proven ways to earn your next customer’s trust — and their repeat sales and service business.

ACV Acquires Collision Investigation Provider

ACV Auctions has acquired TrueFrame, a vehicle inspections provider specializing in but not limited to collision investigations.

Impala Leads List of Discontinued U.S. Vehicles

The long, car-heavy list of vehicles set to depart the new vehicle market in 2020 includes the venerable Chevrolet Impala, which has been in noncontinuous production since 1957.

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5 Ways to Sell Like It’s 2008

The Great Recession put dealers and manufacturers on a bad path. Reclaim grosses by putting the focus back on long-term value and the ownership experience.