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The Rhythm of the Sales Conversation

When customers feel free to speak and share their opinions, they feel understood. F&I professionals that intentionally make the conversation a two-way interaction build high levels of trust and profits.

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Sell the Experience

The goal should always be to listen and understand your customers better, not just to present a menu and overcome an objection.

F&I Tip of the Week: Avoiding Down Time

What should you do, or say, to fill the time when recalculating payments to illustrate the customer's choices? Tune in to this F&I Tip of the Week with John Tabar of UDS to find out!

F&I Tip of the Week: Does Your Paycheck Need a Tune-up?

If your paycheck could use a tune-up, my suggestion is to go where you get your vehicle tuned up ... your service department. Tune in to this Tip of the Week with John Tabar from UDS.

F&I Tip of the Week: Product Knowledge Vs. Understanding

Product knowledge does not always translate to product understanding by the customer, so don't assume they are already aware of the features and benefits your product offers. John Tabar from UDS here with this F&I Tip of the Week.

A Blockbuster Process In a Netflix World

Insight presentations are today; features and benefits presentations are so yesterday…and hopefully will soon be as hard to find as a Blockbuster store.

Adapting to Win

Adaptability is the only way anyone can be successful right now. Let’s investigate the secret to winning.

RoadVantage Wins Diamond In Two Categories In the 2020 Dealers’ Choice Awards

RoadVantage, the #1-rated F&I provider, wins two 2020 Diamond Dealers’ Choice Awards in the F&I Products and F&I Product Training categories as chosen by Dealers nationwide.

Cupcakes and Etch

Sometimes you will get a deal thrown at you that is going to be an uphill battle. Instead of losing motivation, look at it as two things: a challenge and a teaching opportunity.

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Social Security Verification

The social security number is the most critical component for finance and lease deals and we often need to make a copy of a document for our deal jacket. Be sure to know which version you should see, and double-check the security measures.