DMEautomotive’s latest white paper revealed that the aging customer base is significantly favoring aftermarket chains' service profits while threatening those of new-car dealerships.
American Guardian Warranty Services Inc., a provider of extended repair protection for auto and recreational vehicle dealers, announced the nationwide release of Extreme Auto Protection.
An analysis by Polk revealed that the average length of ownership of vehicles that were purchased new has risen to a record 71.4 months, or nearly six years.
The economy and aging vehicle population continues to spur more car owners to do more of their own auto repairs, according to AutoMD.com’s 2012 DIY Report.
Dimension Service Corp. (DSC) and National Administrative Service Co. (NASC) announced the merging of their two companies to form Allegiance Administrators LLC.
A poll by Consumer Reports revealed that cash-strapped consumers are delaying automotive maintenance at the potential cost of their safety.
A survey by TNS indicated that almost one in three luxury car owners have a more negative attitude toward purchasing another luxury vehicle in the future.
Customer retention isn’t the only thing prepaid maintenance plans drive. With the right product mix, they also can add serious revenue to your store’s bottom line.
JM&A Group’s new Term Care Select program offers lease customers and short-term vehicle owners premium mechanical failure protection and wear-and-tear protection.
MPi’s new eBook, “Earning the Green Light to Customer Upsell Profitability,” contains information on what service advisors need to know about upselling customers, how to do it correctly and how to do it so customers sell themselves.
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