J.D. Power’s annual dependability rankings include a strong showing from a number of mass-market manufacturers, including Toyota, General Motors and Hyundai.
Autotrader today released its list of the Top 8 certified pre-owned programs for the holiday season. According to the company, these certified pre-owned vehicles offer consumers the reliability and safety of a new vehicle, but at a more affordable price.
Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.
Incentive growth was at its lowest point in March since last September, but the NADA Used Car Guide noted that the automakers that decreased spending were the ones that scored sales increases for the month.
General Motors has selected Steve Hill to succeed Alan Batey as vice president of U.S. sales and service. The company also announced that Tim Turvey will lead the customer care and aftersales organization.
Capital One, Mastercard and General Motors are extending their relationship with the launch of the new GM Card, which offers rewards consumers can use toward the purchase or lease of a new Chevrolet, Buick, GMC or Cadillac vehicle.
DealerRater’s new Consumer Rating Index (CRI) Report recognizes auto manufacturers for top-rated customer service based on consumer reviews of dealerships. So far, Lexus and Buick dealerships score highest in customer service within their respective segments.
Group 1 estimates that the storms in Oklahoma City and Houston caused damage to facilities and about 3,200 new and used vehicles. The auto retailer is continuing to assess overall damage.
General Motors Co. and Wells Fargo & Co. announced a long-term partnership to offer financing to Chevrolet, Buick, GMC and Cadillac dealers and retail customers in GM’s West marketing region.
Group 1 announced the acquisition of David Taylor Cadillac Buick GMC in Houston, and opens up a FIAT and two Volkswagen dealerships in California and Texas.
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