The AFIP’s executive director says it’s possible to have the best of all F&I worlds. He details a plan for satisfying customers, increasing revenues and avoiding regulatory hassles.
Compliance expert explains how dealers can turn the tables on the Consumer Financial Protection Bureau by using the agency’s own guidance to respond to complaints.
Lenders that provide excellence in the servicing and onboarding experiences from the beginning of the loan or lease process set the stage for customer satisfaction throughout the financing duration, according to the J.D. Power 2013 U.S. Consumer Financing Satisfaction Study.
New Jersey’s Mahwah Kia filed a lawsuit against Kia Motors America. The manufacturer allegedly terminated the store’s franchise agreement for poor performance, but the dealer claims KMA did not make enough inventory available.
VASS Automotive Customer Testimonial Pages announced it will now include a CSI component in its software to help auto dealers increase their scores.
Dissatisfied with current factory-installed navigation systems, owners of vehicles equipped with such systems tell J.D. Power and Associates that they want smartphone integration and better voice controls.
AutoMD.com survey reveals consumers who shop for quotes report lower estimates at independent repair shops, with a majority of respondents indicating that they would not have chosen the dealership for repairs if their vehicle was not under warranty/recall.
Family First Dealer Services announced new additions to its F&I product portfolio, including a five-in-one combo product and an offering that allows car buyers to return their vehicle within 60 days.
The research firm’s newest study shows that males are significantly more likely than females to consult ratings/review sites when selecting a dealer, whereas females are significantly more likely to consult social networking sites.
The Reynolds and Reynolds Co. received two patents for its docuPAD system. Additional patents are pending, officials said.
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