Tag Search Result

customer satisfaction

Infiniti Dealers Ranked Highest In Treatment of Customers

Infiniti dealerships treat its customers best, at least according to the newly released 2016 Pied Piper Prospect Satisfaction Index (PSI) U.S. Auto Industry Benchmarking study. Now in its 10th year, the study measures how car shoppers are treated at the dealership.

Read more

6 Email Missteps to Avoid

Digital marketing expert shares practical advice for improving email communications by eliminating bad practices that turn off car buyers.

5 Steps to Trouble-Free F&I

The AFIP’s executive director says it’s possible to have the best of all F&I worlds. He details a plan for satisfying customers, increasing revenues and avoiding regulatory hassles.

Satisfying Customers and the CFPB

Compliance expert explains how dealers can turn the tables on the Consumer Financial Protection Bureau by using the agency’s own guidance to respond to complaints.

J.D. Power: Lender Service Determines Customer Satisfaction With Financing

Lenders that provide excellence in the servicing and onboarding experiences from the beginning of the loan or lease process set the stage for customer satisfaction throughout the financing duration, according to the J.D. Power 2013 U.S. Consumer Financing Satisfaction Study.

N.J. Dealer Sues Kia Motors

New Jersey’s Mahwah Kia filed a lawsuit against Kia Motors America. The manufacturer allegedly terminated the store’s franchise agreement for poor performance, but the dealer claims KMA did not make enough inventory available.

VASS Helps Dealers Boost CSI Scores

VASS Automotive Customer Testimonial Pages announced it will now include a CSI component in its software to help auto dealers increase their scores.

J.D. Power: Satisfaction With Factory-Installed Navigation Systems Declines

Dissatisfied with current factory-installed navigation systems, owners of vehicles equipped with such systems tell J.D. Power and Associates that they want smartphone integration and better voice controls.

AutoMD: Consumers Trust Independent Shops Over Dealer Service Departments

AutoMD.com survey reveals consumers who shop for quotes report lower estimates at independent repair shops, with a majority of respondents indicating that they would not have chosen the dealership for repairs if their vehicle was not under warranty/recall.

Read more

Family First Dealer Services Announces Enhanced Product Portfolio

Family First Dealer Services announced new additions to its F&I product portfolio, including a five-in-one combo product and an offering that allows car buyers to return their vehicle within 60 days.

a Bobit media brand

Create your free Bobit Connect account to bookmark content.

The secure and easy all-access connection to your content.
Bookmarked content can then be accessed anytime on all of your logged in devices!

Create Account