DealerRater to Bring Reviews to AutoTrader.com
Beginning this month, DealerRater reviews and ratings will be featured on AutoTrader.com's dealer profile pages.
Beginning this month, DealerRater reviews and ratings will be featured on AutoTrader.com's dealer profile pages.
The web application helps dealership employees easily snap and share customer photos via email at vehicle delivery. Officials with DealerRater said the app can increase the likelihood of customers leaving a review by 50%.
DealerRater has selected former J.D. Power executive Gary Tucker as its CEO. In his new role, Tucker will be responsible for leading the company through its next phase of growth.
The alliance will integrate DealerRater’s customer ratings and reviews of car dealerships with J.D. Power’s customer satisfaction insights via the firm’s customer experience management platform.
DealerRater is judging by a new set of criteria for next year’s Dealer of the Year Award Program.
DealerRater has launched a new segment for dealership service departments. Officials say the new offering is in response to an increasing number of online searches for auto repair and maintenance.
DealerRater’s new Consumer Rating Index (CRI) Report recognizes auto manufacturers for top-rated customer service based on consumer reviews of dealerships. So far, Lexus and Buick dealerships score highest in customer service within their respective segments.
A new study from Maritz Research shows that consumers trust larger, more established sites like TripAdvisor and Zagat. As for auto-related sites, Edmunds cracks the research firm's Top 5 list for most trusted review site.
DealerRater’s Canadian visitors can now read and write reviews across the site using mobile devices. More than 25 percent of DealerRater’s Canadian website visits come from a mobile device.
The expanded dealer panel for DealerRater’s certified dealer partners provides a quick snapshot of the dealership’s latest reviews and ratings, as well as key employee review statistics. The reporting tool also offers new market pulse data and videos.
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