Consumers Don’t Always Tell the Truth

For all the dispersions cast on sales and F&I professionals, legal actions against dealerships are frequently the result of lying customers.
For all the dispersions cast on sales and F&I professionals, legal actions against dealerships are frequently the result of lying customers.
Longtime Wichita, Kan., Toyota dealer Mike Steven has sued the factory’s luxury division, claiming more than $120 million in damages stemming from a 30-year-old dispute over an unawarded Lexus franchise.
An Orange County jury found in favor of Toyota dealer Roger Hogan, who sued the factory for fraud and breach of contract amid claims the manufacturer concealed safety defect data and retaliated against him for going public with his concerns.
Indiana Attorney General Curtis Hill announced a former Indianapolis dealer will pay $55,000 in civil penalties and $33,536 in restitution for violations of various state consumer protection standards.
The $350 million mass action lawsuit against Carfax, which listed nearly 500 dealers and stalled the sale of its parent company R.L. Polk & Co. before its eventual sale to IHS three years ago, has been dismissed.
Attorney General Eric T. Schneiderman’s crackdown on payment packing continues. Last week, the New York regulator announced settlements with SG Hyland Motors Corp. of Staten Island and Best Auto Outlet of Floral Park, which will collectively pay $1.6 million in restitution to more than 2,300 victims of their alleged deceptive sales tactics.
A Florida dealer who has ceased selling Takata airbag-equipped cars is now suing a competitor for failing to disclose to consumers that vehicles on his lot are equipped with the defective airbag.
New York Attorney General Eric T. Schneiderman's crackdown on payment packing continues. Today, he announced a lawsuit against two Staten Island dealerships owned by SG Hylan Motors Corp.: Staten Island Honda and Staten Island Nissan.
A family-owned dealer group has filed a class action lawsuit against Volkswagen for intentionally defrauding dealers by installing defeat devices in its diesel cars. The dealer group is also claiming that Volkswagen separately carried out an illegal pricing and allocation scheme that favored some dealers over others.
A woman who says she was duped into purchasing “void and worthless” GAP coverage has filed a class action suit against the finance source on behalf of Illinois customers who have signed similar contracts.
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