Ford Motor Credit is No. 1 in J.D. Power’s latest rankings of customer satisfaction with auto finance companies. Analysts say the metric is increasingly driven by the digital experience.
The firm’s annual Consumer Financing Satisfaction Study showed that Lincoln Financial Services led the way in the luxury segment, while Ford Credit ranked highest in the mass market segment.
The complimentary package includes around-the-clock credit monitoring, unlimited access to credit reports and scores, lost wallet protection, and up to $1 million in identity theft insurance coverage.
The firm's annual study shows that Lincoln Automotive Financial Services ranked highest in the luxury segment, while Volkswagen Credit took top honors in the mass-market segment.
Ford Motor Credit Company announced the launch of Lincoln Automotive Financial Services (LAFS), a new captive established to serve Lincoln customers.
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