When customers see the process is centered around them and effort is applied to make sure they understand the entire transaction, the trust level is extremely high.
If we provide the path through the process that our customers enjoy, expect, and hope for, they will trust us and listen to the insight we offer.
Master the art of intentional and active listening and watch it change the outcome for you and your customers.
Third party confirmation is the most powerful tool to move people down the path of buying.
Welcome an objection, embrace it and create an irresistible offer that makes “yes” easy, and then close on something else.
Becoming skilled on helping each individual self-discover their needs and then motivating them to act on that discovery, is an amazing talent – That’s what we call an F&I professional.
Three areas of skillset development are critical to success, but these skills do not come naturally for most of us, so they must be intentionally developed.
We are all going somewhere and using a mindset GPS will assure we get to the destination we are all looking for — increased customer satisfaction, income, and profits.
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