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Flagship Credit Acceptance Appoints Two Executives to Expand National Sales Force

Flagship Credit Acceptance announced the appointment of two sales executives to help expand and develop the company’s national sales force.

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Inside the Sale

Sales success isn’t always about what you know; it’s about how you think. Expert lays out a plan of action for sales, management and dealers.

Who Needs ‘Em?

The magazine’s columnist explores the always-tenuous, sometimes-volatile relationship between sales and F&I.

Uncommon Courtesy

Jack Grimley is helping Courtesy Chevrolet recover from one of the worst economic stretches in San Diego history. His secret? Keep it simple.

A Dealer’s Guide to Compliant Paperwork

As most dealers know, paperwork can be a friend and foe. Compliance expert provides his guide for correcting 10 of the most common paperwork errors.

Tapping into the Automotive Accessory Market

While dealers continue to seek out new profit streams, one area of potential new business remains relatively untapped — the automotive accessory market.

F&I Experts Discuss F&I Basics: The Art of the Deal

Today’s credit crisis means one thing: It’s back to basics. F&I expert lays out six principles guiding today’s reality, and discusses why sales will be critical to your dealership’s success.

Keys to F&I Product Sales

Building customer rapport, tailoring a menu to the customer’s needs, and not using hard-sell tactics are definitely three keys to successful F&I product sales. But in today’s dismal setting, the sales department really needs to be part of the equation.

CASE STUDY: Life Without The F&I Department

With dealers facing changing customer expectations, increasing demands from the factories and customer resistance to the sales process, eliminating the F&I department might seem like a good idea. Dealership consultant breaks down what life would be like without the F&I department, and the results aren’t pretty.

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Finding, Hiring and Keeping Winners

Finding a winning F&I manager takes more than a gut feeling. It takes a good selection process, ongoing training and a pay plan that reinforces goals and objectives.