The Federal Trade Commission today charged nine Los Angeles-area dealerships and their owners with a wide range of deceptive, and unfair sales and financing practices, including payment packing and using "yo-yo" finanicng tactics.
Three Dallas-area dealerships have agreed to pay $85,000 to settle charges that they violated a 2014 Federal Trade Commission (FTC) administrative order that barred them from deceptively advertising the cost of buying or leasing a car.
Properly disclosing a RISC not only protects the dealership, it boosts customer satisfaction. The magazine’s resident F&I trainer shows you how it’s done.
Organizers of Compliance Summit, a series of regional events dedicated to front-end compliance for dealers and dealership management, announced that events will be held in Tampa and Las Vegas this year following stops in Chicago and Austin, Texas, in 2015.
AFIP head warns against pretending to know the answers to serious questions in a misguided effort to placate customers.
The magazine’s resident compliance auditor provides a checklist that will help your store steer clear of state and federal regulators in 2013.
Bending the rules in the name of customer satisfaction isn’t a viable defense in court. The magazine’s newest compliance expert explains how even a slight adjustment can have serious consequences.
The nation’s chief enforcement agency singled out five dealers for deceptive advertising in March. The magazine’s resident legal wiz weighs in.
Five car dealers have agreed to Federal Trade Commission settlement orders that require them to stop running ads in which they promise to pay off a consumer's trade-in no matter what the consumer owes on the vehicle.
Dealers have done well to defend themselves against the oncoming blitz of new regulations, but the magazine’s newest compliance expert says there are a few downs left to play.
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