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United Car Care

[Video] Tip of the Week: Handling Objections

John Vecchioni, the F&I Professor, reveals the best objection-handling technique he’s ever come across. United Car Care’s national trainer also explains the “Pirates Method” of objection handling.

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[Video] Tip of the Week: Presenting the Menu

There are two things every finance manager must determine when working with a customer. United Car Care’s John Vecchioni explains how those two things will shape how the menu is presented in F&I’s Tip of the Week.

[Video] Tip of the Week: Selling GAP

“Guaranteed” is a powerful word when making a sale, which is why United Car Care’s F&I Coach recommends ditching GAP's acronym when presenting it to customers.

[Video] Tip of the Week: Building a Successful F&I Department

United Car Care’s John Vecchioni, also known as the F&I Coach, reminds F&I managers about the importance of partnering with sales and service in this week’s Tip of the Week

VIDEO: Tip of the Week

United Car Care’s John Vecchioni says it’s time for those in the business of selling cars to start thinking like entrepreneurs, and stop waiting for that killer ad to do all the work.

VIDEO: Tip of the Week

F&I Coach John Vecchioni details a simple and effective process for introducing customers to the service department.

VIDEO: Tip of the Week

F&I Coach John Vecchioni offers five points F&I producers need to consider when coaching salespeople.

VIDEO: Tip of the Week

John Vecchioni, national trainer for United Car Care, debunks the myth that cash buyers don’t make for good F&I customers. He also identifies the one product that can rescue your averages.

VIDEO: Tip of the Week

The F&I coach, John Vecchioni, offers a few tips on how to make role-playing an effective exercise. The national trainer for United Car Care also talks about the critical role one’s colleagues play.

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VIDEO: Tip of the Week

John Vecchioni offers five steps to achieving a proper customer turnover from sales to F&I. United Car Care’s director of F&I development also offers some useful tips on how salespeople can really tee up the F&I manager.

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